Heart of Illinois United Way 2-1-1 is available 24/7, contact the Heart of Illinois 2-1-1 Information and Referral Service for assistance connecting with local health and human care services.

Heart of Illinois United Way 2-1-1

Need Help?

Available 24/7, contact the Heart of Illinois 2-1-1 Information and Referral Service for assistance connecting with local health and human care services.

Ways to Connect

Email your need to the 2-1-1 call center

Email Us

Email your need to the 2-1-1 call center

Follow us on Facebook @hoi211 for advice.

Social Media

Follow us on Facebook @hoi211 for advice

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Go Mobile

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Search 211hoi.org - Find services in your area through our online database.

Search 211hoi.org

Find services in your area through our online database

About Heart of Illinois 2-1-1

Every day, individuals go without essential services while help is readily available. The Heart of Illinois United Way and Advanced Medical Transport of Central Illinois partner to provide Heart of Illinois 2-1-1, a comprehensive information and referral line to connect callers to critical health and human care programs.

2-1-1 is free, confidential and available 24 hours a day, 365 days a year.

Learn more about the Heart of Illinois 2-1-1…

Know What Resources are Available to You

This quick guide has been designed to provide guidance if you’re facing unemployment or adjusting to life on a reduced income. By taking control of your situation and learning what is available, you will be able to get back on your feet faster.

Step 1: Contact Heart of Illinois 2-1-1

Call 211 or 309-999-4029 to get connected to a specialist with our Heart of Illinois 2-1-1 Information and Referral Service or search the 2-1-1 database.

Step 2: Take Control of Your Finances

Reduced income requires evaluating your financial picture. Use this checklist to help you get started . . .

  • Determine your financial resources:
    Include savings, pensions, profit shares, stocks, cash value of life insurance policies, unemployment compensation, severance pay, spouse’s income, medical benefits, etc.
  • Plan a realistic budget and stop use of credit:
    Set up a plan which allows for the basic needs of food shelter, clothing, and medical care. Be sure to include anticipated expenses like insurance premiums, etc. Do not make purchases on credit if you can avoid it. This will save on interest charges.
  • Set priorities:
    If your income does not cover all your bills, be sure to pay bills in the following order: rent, utilities, food and transportation.
  • Cancel unnecessary purchases and services:
    Include cable, cell phones, subscriptions, etc.
  • Consider refinancing:
    Refinance or renegotiate your loans to lower expenses including bank loans, car loans, or mortgages.

Step 3: Contact the following to discuss your economic situation:

  1. Your mortgage holder or landlord
  2. Utilities (phone, gas, electric and water)
  3. Your creditors: (car, furniture, credit cards, etc.)
  4. Set an appointment with a consumer credit counseling service.
  5. Seek legal counsel concerning your rights and responsibilities concerning evictions, foreclosures, and past due utilities or debts.
  6. File for unemployment insurance.

For Nonprofit and Governmental Agencies: Create an agency account on 211hoi.org

If you are a nonprofit or governmental agency that offers services or needs volunteers, or if your agency is already listed in the Heart of Illinois 2-1-1 database, we encourage you to create an account on 211hoi.org.

Why should I create an account?

Agency staff, including caseworkers, can access a personal history of recently viewed profiles, submit changes to resource records within the database, and create and manage resource groups. This allows agency staff to maintain a custom list of referral services that are kept up-to-date to by call center staff. The site can also email or text message resources to aid in field work while on-the-go.

Click Here to Create an Agency Log-In…

These agencies listed with 2-1-1 are intended as referrals only. The Heart of Illinois United Way and Advanced Medical Transport of Central Illinois do not license, endorse or recommend any provider. Database information is maintained and distributed by Heart of Illinois 2-1-1.