Heart of Illinois United Way 2-1-1 is available 24/7, contact the Heart of Illinois 2-1-1 Information and Referral Service for assistance connecting with local health and human care services.

Heart of Illinois United Way 2-1-1

Need Help?

Available 24/7, contact the Heart of Illinois 2-1-1 Information and Referral Service for assistance connecting with local health and human care services.

Ways to Connect

Email your need to the 2-1-1 call center

Email Us

Email your need to the 2-1-1 call center

Follow us on Facebook @hoi211 for advice.

Social Media

Follow us on Facebook @hoi211 for advice

Go Mobile! Download the iPhone App.

Go Mobile

Download the iPhone App

Search 211hoi.org - Find services in your area through our online database.

Search 211hoi.org

Find services in your area through our online database

About Heart of Illinois 2-1-1

Every day, individuals go without essential services while help is readily available. The Heart of Illinois United Way and Advanced Medical Transport of Central Illinois partner to provide Heart of Illinois 2-1-1, a comprehensive information and referral line to connect callers to critical health and human care programs.

2-1-1 is free, confidential and available 24 hours a day, 365 days a year.

Learn more about the Heart of Illinois 2-1-1…

Know What Resources are Available to You

This quick guide has been designed to provide guidance if you’re facing unemployment or adjusting to life on a reduced income. By taking control of your situation and learning what is available, you will be able to get back on your feet faster.

Step 1: Contact Heart of Illinois 2-1-1

Call 211 or 309-999-4029 to get connected to a specialist with our Heart of Illinois 2-1-1 Information and Referral Service or search the 2-1-1 database.

Step 2: Take Control of Your Finances

Reduced income requires evaluating your financial picture. Use this checklist to help you get started . . .

  • Determine your financial resources:
    Include savings, pensions, profit shares, stocks, cash value of life insurance policies, unemployment compensation, severance pay, spouse’s income, medical benefits, etc.
  • Plan a realistic budget and stop use of credit:
    Set up a plan which allows for the basic needs of food shelter, clothing, and medical care. Be sure to include anticipated expenses like insurance premiums, etc. Do not make purchases on credit if you can avoid it. This will save on interest charges.
  • Set priorities:
    If your income does not cover all your bills, be sure to pay bills in the following order: rent, utilities, food and transportation.
  • Cancel unnecessary purchases and services:
    Include cable, cell phones, subscriptions, etc.
  • Consider refinancing:
    Refinance or renegotiate your loans to lower expenses including bank loans, car loans, or mortgages.

Step 3: Contact the following to discuss your economic situation:

  1. Your mortgage holder or landlord
  2. Utilities (phone, gas, electric and water)
  3. Your creditors: (car, furniture, credit cards, etc.)
  4. Set an appointment with a consumer credit counseling service.
  5. Seek legal counsel concerning your rights and responsibilities concerning evictions, foreclosures, and past due utilities or debts.
  6. File for unemployment insurance.

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Connecting Central Illinois with the Social Services They Need

Connecting those in need to critical social services is only a call away. The Heart of Illinois 2-1-1 team understands that finding the assistance you need to lead a healthy, stable life can be challenging and oftentimes, overwhelming. With extensive resources at our fingertips, 2-1-1 can connect you to crucial ...
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Find Child Care and After-School Services

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Home Repair Help for Elderly and Disabled Homeowners

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What to Do When the Utility Bill Is Due

Have you ever found yourself unable to make ends meet and in danger of not being able to pay your utilities bill? If you are in this situation, the Heart of Illinois 2-1-1 is an invaluable resource to aid you in receiving the assistance you need. The 2-1-1 program is ...
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A Good Mentor Has Wisdom to Share

Across the country, January is National Mentoring Month, when special attention is paid to the effects of one-on-one mentoring on the youth in our community. It is so important for children who grow up in poverty to escape the cycle that poverty creates, and one highly effective way to break ...
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The Importance of Parental Involvement

Positive and effective parenting is key to a child’s success. Whether academically, socially, emotionally, or otherwise, studies show that when a parent is actively and positively involved in a child’s life, that child can overcome many environmental risk factors that might hinder future success. Parenting is not always easy, however, ...
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Every Brush Leads to Better Health

Are you afraid that the cost of a dental visit is simply too high for you to afford? Oral health is vital to a child’s overall health and wellbeing, and there are sources available to help you afford this expense. You can call 211, or visit the website at 211hoi.org ...
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Be Prepared for Cold Weather

It’s no secret that we are now entering the coldest time of winter, with wind chill temperatures often falling below zero. If you are in need of a place to find warmth but are unsure where to go, there are many places in the Peoria area available to help you ...
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A Little Help Can Make Ends Meet

Did you know January is Poverty in America Awareness Month? Have you, or someone you know, ever been in a situation where you are unable to acquire the basic necessities? If you are unsure about where to find help, the Heart of Illinois 2-1-1 is an incredible resource. This confidential, ...
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How Healthy Are Your Relationships?

February: the month of romance. In the barrage of Valentine’s Day, it is important to take a look at the relationships in our lives. February is not only the month dedicated to love; it is also Relationship Wellness Month. Our relationships include more than just the romantic ones. Take this ...
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For Nonprofit and Governmental Agencies: Create an agency account on 211hoi.org

If you are a nonprofit or governmental agency that offers services or needs volunteers, or if your agency is already listed in the Heart of Illinois 2-1-1 database, we encourage you to create an account on 211hoi.org.

Why should I create an account?

Agency staff, including caseworkers, can access a personal history of recently viewed profiles, submit changes to resource records within the database, and create and manage resource groups. This allows agency staff to maintain a custom list of referral services that are kept up-to-date to by call center staff. The site can also email or text message resources to aid in field work while on-the-go.

Click Here to Create an Agency Log-In…

These agencies listed with 2-1-1 are intended as referrals only. The Heart of Illinois United Way and Advanced Medical Transport of Central Illinois do not license, endorse or recommend any provider. Database information is maintained and distributed by Heart of Illinois 2-1-1.